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Return Policy

  • will accept returns for items within ten (10) business days of receipt of shipment.  
  • All products must be returned unopened and with manufactures’ seal completely unaltered.  
  • We will not accept returns if the items have been exposed to extreme temperatures and/or moisture or if the product container is not suitable for resale. 
  • Our determination of product condition and qualification for credit will be made solely by our professional staff and those decisions are final. Most items sold by MyTurfandGarden follow our general returns policies, but some products have different requirements associated with them. 
  • All products must be returned in proper packaging to: The Turf and Gardening Store at 101 Madison Avenue, NW Roanoke, VA 24016.

Refund Policy

  • All refunds will be administered in accordance with our return policy. 
  • All approved credits will be posted only to the credit card used for the original transaction. 
  • Shipping and handling charges for the returned items will be borne in full by the buyer. 
  • If the order is valued at $100 or more you are required to insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a traceable shipping service. For items below $75, we suggest USPS delivery confirmation service.
  • NOTE: If a package doesn't arrive at the address listed above and you did not use a traceable method to make your return, we will not credit you for the returned product(s). 
  • A re-stocking fee of 10% of the original purchase price may be charged via a debit against the calculated credit.